Illinois Institute of Technology
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Dr. Gopal’s professional career includes development of marketing strategies for some of the world’s largest pharmaceutical companies as a strategy consultant and manager for ZS Associates. He also worked in strategic marketing, supply chain management, and strategic quality at Tellabs, Inc. He holds professional certificates in ISO, CMM and Applied Statistics and Forecasting. He has published more than 50 papers and articles and his case studies have been used frequently in business courses. Dr. Gopal has presented extensively at academic conferences on operations and supply chain management, marketing, and corporate social responsibility. In 2014 and ’15 Dr. Gopal presented at the Principles for Responsible Management Education (PRME) conference in New Delhi, sponsored by the UN Global Compact. He has received numerous teaching awards and grants. In 2011-12, he received a Fulbright Scholar Award to teach and conduct research at Galway Mayo Institute of Technology in Ireland, and he has been selected as a Fulbright Specialist candidate for 2013 to 2018 by the J. William Fulbright Foreign Scholarship Board, the U.S. Department of State’s Bureau of Education and Cultural Affairs, and the Council for International Exchange of Scholars. He is a member of the Board of Governors of IILM Institute for Higher Education, New Delhi, India.
Dr. Gopal enjoys traveling and studying organizations and cultures around the world. He has led students on courses to Ireland, India and Turkey. During a sabbatical in 2010, Gopal was a visiting associate professor in the Department of Management Studies at IIT Madras, India.
– Business Strategy, Technology Research and Development, Optimization Applications, Global Sourcing, Data Synchronization, Customer Relationship Management, Logistics and Supply Chain Management, Supply Chain Information Systems, and B2B Marketing, Sustainability and Corporate Social Responsibility.
– Operations Management, Industrial Engineering Applications, Operations Research, Supply Chain Management, Global Business Process Management, E-Commerce Applications, Supply Chain Research Methods, Supply Chain Information Systems, Customer Relationship Management, Marketing Management, Sustainability and Corporate Social Responsibility.
This course provides a modern theory of process innovation management, which is a competitive weapon of any advanced organization. Students are familiarized with conceptual analyses of business processes and methods for improvement in all major areas of operations, starting with operations planning, implementation, and control, and ending with operational improvements. During this course students will address the key themes of the subject material: relationship of strategy and process architecture, process flow measures and laws governing the process performance. The course is designed to develop systems view on organizations, to build critical thinking skills by analyzing how those laws apply to current management issues, and to develop teamwork, problem solving, and written and oral academic communication skills.
The aim of this course is to familiarize students with the principal operational issues that confront managers, and provide students with language, concepts, and tools to deal with these issues in order to gain competitive advantage through operations with a particular emphasis on innovation and change management. Also, this course aims to develop skills for modeling, analysis, and techniques for performance improvement of business processes through developing a consulting project for process improvement in the selected service or manufacturing organization.