Master of Management (MM)

Organizational change

Module

In recent times, change has become so common in organizations that it has no beginning and no end. However, many changes do not always happen smoothly, not as expected, they may be indeterminately long and without direction, or even painful. How to carry out changes smoothly - this is what we will learn during the module.

Assoc. Prof. Dr. Olga Štangej

Head of Module

Organizational change

The objective of the module

The purpose of this module is to move managers away from their own pre-conceptions and "bottom-up" decision-making and ncourage them to go through the process of finding a solution as if they were doing it with an outside consultant.

Why should you choose this module?

This module is intended for those managers who want to manage change well - get rid of bias, identify the real problem, and structurally prepare the organization for change.

Module results

After completing the module, you will be ready to develop organizations, to accept change as a natural state that occurs in a systematic, inclusive and purposeful way, not to be afraid of the uncertainty of the situation, because the many models, tools and techniques mastered in this module will help to give certainty to decisions.

Lithuanian

1 semester

2024 m. spring

Download the module description
Download the module schedule

Details about the module

About module

What will you learn?

Main topics

Lecturers

About module

About module

In recent times, change has become so common in organizations that it has no beginning and no end. These are no longer projects with a clear definition and deadlines, but a normal state when problems are solved, quick reaction to the changing environment is required and looking for innovative ideas and developing the organization are necessary skills. However, many changes happen randomly, not as expected. They may be indeterminately long and without direction, or even painful.

The reasons for this include misidentification of problems, standard and narrowly applied methods ("when you have a hammer, everything around looks like nails"), directive leadership rather than inclusive decision-making, little stakeholder involvement and employee ownership of the decisions made.

Good change management starts with a fair and inclusive decision. To do this, the manager must be able to step back from his own pre-conception and "top-to=bottom" decision making.

A good practice is to go through the process of finding a solution as if an external consultant were doing it:

Get rid of one’s biases by starting data collection "from scratch" and ensure that all stakeholders are heard.
Treating stakeholders like customers – their opinions and ownership are critical as we bring together change agents and implementers in this phase.
Make sure that the problem is really being solved, to identify the real problem.
Choose practical tools that help structure the problem and its solution, use innovative methods to find ideas.
Apply techniques that engage and develop teams so that they are psychologically prepared for the change, consider it "ours" and not "theirs from above" and be responsible for implementation in the long term.
Structurally prepare organizations for change.
Look at the readiness for change through the prism of the project - definiteness in time and specific actions allow you to avoid discussing problems that go on for years and/or repeat without making and/or taking decisions.

What will you learn?

What will you learn?

You will add value to the organization by being able to:

Analyze the change in the organization holistically, integrating the perspectives of different stakeholders (customers, employees and shareholders).
Achieve the goals of the organization more efficiently and to implement its plans more productively.
More accurately and accurately identify a relevant management problem and/or opportunity in the organization.
Advise on how to implement valuable and lasting change in organizations.

Main topics

Main topics of the module:

The role of a change leader in an organization
Change scope and client acquisition agreements
Complex problem solving
The relationship between the change initiator and the internal customer
The need for project management competencies in the activities of change leaders
Collection and analysis of information to solve the problem
Change communication as a coaching aid in organizations
Organizational problem diagnosis/discovery
Organization Design (English "Organization Design")
Innovative methods of solving challenges
Involving stakeholders in the change process
Resistance to change
Creation of management strategy in the company
Change success indicators

Lecturers

Assoc. Prof. Dr. Olga Štangej

Head of the module, associate professor of the ISM University of Management and Economics, head of the Master's of Management Program
More than 10 years of parallel work in business, business consulting and
academic practice in Lithuania and foreign countries (Switzerland, Germany)
Specializing in leadership, entrepreneurship, family business
Conducts scientific and applied research, the results of which are published in
academic journals and books, presented at international scientific and practical events

Doc. dr. Dalius Misiūnas

The rector of the ISM University of Management and Economics, having
accumulated many years of leadership practice and management experience,
actively participates in educational activities
Doctor of Science in Electrical and Electronics Engineering (Lund University, Sweden)

Dr. Rasa Katilienė

Doctor of social sciences (management), author of scientific publications and
conference presentations, lecturer at ISM Executive School. Area of research and
professional interests – organizational culture, leadership
ICF (International Coaching Federation) member, PCC accredited and certified
Integral ICC IMCTM coaching specialist-practitioner
Change expert, qualified consultant for organizations and managers: certified
practitioner of Spiral Dynamics Theory (SDi); Deep Change SQ21 (Spiritual Intelligence) Leadership Development Practice
Certified coach of the international KORU Mindfulness School
Many years of experience in the fields of project management, sales, customer service and leadership accumulated while working in an international telecommunications company

Assoc. Prof. Dr. Lineta Ramonienė

Associate professor of ISM University of Management and Economics
Director of the Master's Program in International Marketing and Management at the ISM University of
Management and Economics
Specializes in strategic management, marketing and change management and
has been teaching, developing and developing business programs for over 15 years
Actively advises companies on strategic management and marketing areas
Currently a member of the American Marketing Association (AMA). In recent years, she interned at the IESE Business School in Spain, the University of Chicago Booth School in America, the
University of South Florida in the United States, the University of Leuven in Belgium of Leuven) and the
University of Twente in the Netherlands (English University of Twente)

Doc. dr. Alfredas Chmieliauskas

One of the founders and president of the Lithuanian Project Management Association (2004 - 2015)
One of the founders and rector of the ISM University of Management and Economics (2014 - 2018)
Head of the consulting company "Chmieliauskas ir partnersai", which specializes in improving the project
activities of organizations
National certifier authorized by the International Project Management Association (IPMA)
Teaches portfolio, program and project management subjects at Lithuanian and foreign universities

Prof. dr. Nicolay Worren

Lecturer in leadership and organizational design at the Norwegian University of Life Sciences, researching the most effective organizational models
Author of “Organization Design: Simplifying Complex Systems”
Author of the blog www.organizationdesign.net, speaker at conferences, lecturer at foreign
universities

Dr. Mantas Tvarijonavičius

Leadership, personal effectiveness and personnel management consultant with 15 years of experience, including 4 years as a personnel manager in an international company
Currently a board member of the Association of Personnel Management Professionals (PVPA), a partner of the educational company GoodPeople.lt, has a EuroPsy certificate
Studied organizational psychology, and in 2014 defended his doctoral thesis at Vilnius University on the topic "Psychological empowerment of employees"
Author of “Kaip įgalinti”
Helps spread good management practices in organizations: conducts seminars, moderates strategic sessions, events, gives presentations

Dr. Šarūnas Nedzinskas

Business practitioner, consultant, lecturer. Main areas of activity: development and implementation of
company strategy, initiation and implementation of (radical) changes, active sales to retail and business
customers, credit risk management, development and implementation of performance evaluation systems, leadership, values and sales training for employees
More than 20 years of business experience working as a manager in the companies SEB bankas, ŠvyturysUtenos alus, Lietuvos draudimas, DNB bank, Intrum
More than 10 years of pedagogical practice at universities (Vilnius University, ISM University of
Management and Economics)
In 2013 Doctoral thesis of social sciences in the field of dynamic capabilities (the third theory of strategic
management) was defended at the ISM University of Management and Economics. He is also a graduate of the Baltic Management Institute (BMI) and Vilnius University

Dr. Giedrė Vasiliauskaitė

Associate Professor at Rotterdam Business School, working in the field of critical thinking, leadership and
intercultural communication skills
Doctor of Philosophy, author of academic articles and conference participant, working in international
scientific and educational projects for more than two decades in Sweden, Finland, Indonesia and the Netherlands. Visiting lecturer at ISM University of Management and Economics. ACC accredited by the ICC (International Coaching Federation) and Certified specialist-practitioner of coactive coaching and Positive Intelligence coaching

Justina Klyvienė

Founder and managing partner of the "Future Leadership" innovation laboratory, innovation expert, author and organizer of the first women's innovation sprint in Lithuania and the "Alter State" program
Actively strives to encourage as many companies as possible to develop innovations through its activities, shares her expert insights at conferences and in the media
Every year, she devotes hundreds of hours to consultations and innovation development laboratories, organizes innovation academies, events and design sprints
Certified by IDEO, Royal College of Art, DT Academy, Insead, Practitioner at Massachusetts Institute of
Technology
Collaborated with Bloomberg Philanthropies and was an innovation expert for their Mayor Challenge, where the project won 1 million dollars. dollars ideas for implementation. Her clients range from startups to governments

Eglė Daunienė

Sociocracy facilitator and consultant in partnership with Sociocratis H Centrum
in Holland. She is also a practitioner of the Focusing methodology and a certified teacher in partnership with Focusing Resources, USA
Owner of a consulting company. Before starting an independent professional educational activity, Eglė accumulated extensive practical experience in the field of financial auditing and organizational development, working at the international company Ernst&Young. Later, she worked as a manager in large business organizations ("Vilniaus prekyba", "Euroapotheca" and "LEO LT"), where she managed the
creation and implementation of strategy management, holding management, organization creation and development projects.

Romanas Gaidukas

Organization management consultant, author of many original programs for managers, professional coaching specialist, certified supervisor of coaches, certified Adizes and change management consultant
For ten years, he has been actively advising company managers and owners on issues of business development, leadership and increasing personal efficiency, he leads projects to change company culture, creates and implements mentoring and coaching systems in companies, implements the "Solution Gear" system
He obtained a master's degree in business administration in the USA, and he obtained the qualification of a coaching specialist at the St. Petersburg Coaching Institute. The coaching supervisor qualification was awarded by the British company "Coaching Development".

Egidijus Skrodenis

Education in business management and civil engineering in Germany and Sweden
Has been a TAIEX expert of the European Commission for more than 7 years, having participated in missions in North Macedonia, Ukraine and Israel. Over the past few years, he has implemented consulting projects of various scope in Ukraine, Belarus, Belgium, Lithuania, Latvia, Romania,
Georgia, Bosnia and Herzegovina, Serbia, Uzbekistan, etc.
He has accumulated many years of experience in implementing large-scale PPP projects. 10 years of experience in implementing projects of the World Bank, EBRD, EIB, EuropeAid, USAID and other financial donors

Birutė Ruplytė

ISM consultant-expert, psychologist; Head of long-term non-credit (non-degree) ISM training programs
Certified in DISC and team role methodologies (A Wiley Brand, USA), certified 360° leadership competency assessment consultant (Exponential Training & Assessment, England)
Co-author of business cases
Raised her qualifications in the programs of International Management Teachers Academy (IEDC, Slovenia), Denison Consulting (USA), Adize Institute (USA), Manchester University and European Case Clearing House (Great Britain), etc.

WHAT OUR ALUMNI SAY

"During my studies, I went through various stages in my understanding of what counseling is, how suitable it is for me and how suitable I am for it. Here I repeatedly heard the statement that the answer depends on the question, that if we ask the wrong question, we get stuck, and the change in thinking is stimulated by the question "why?" and I actually understood what is meant by this statement. I’ve noticed that after thse studies I consciously ask more open end questions, I’ve learned not only to listen, but also to hear, I apply elements of the "coaching" method, which brings results - it allows the person I am communicating with to tend towards self-analysis, helps him find answers for himself. I'm used to analyzing myself and I'm still convinced that only by being authentic, you can be honest and thus achieve results, that the general search for answers is more important than instructions, questions than answers, and tension over comfort - analogously to the counseling process."

Diana Macevičė

"Šiaulių bankas" director of private clients in the Klaipėda region, alumnus of the ISM Executive School module "Organizational change"

WHAT OUR ALUMNI SAY

"The module provided theoretical and practical knowledge that I successfully applied in my professional activities. The knowledge gained during this module enabled me to more easily achieve my professional goals, to know myself and others better. Discovered and identified, my style as a manager helps me choose the right employees, create the desired organizational culture and solve interpersonal relationships in the team."

Skirmantas Rumševičius

Alumnus of the ISM Executive School module "Organizational Change"

WHAT OUR ALUMNI SAY

"In our professional fields, we improve and grow every day and believe that we are becoming connoisseurs and experts in our field. However, there is also a considerable danger of becoming one-sided, stuck in a certain amount of methodologies that worked well in one situation, but will not necessarily work in another. This module encouraged me to broaden my horizons, applying more than one and more than two analysis methods in each situation, and choosing the most suitable solutions. This module contributed significantly to my professional development. I am grateful to all the lecturers, and I recommend this module to all managers who seek continuous improvement."