Aim of the course 

This course introduces students to communication theories and the research methods associated with each. Of particular emphasis is the application of these theories to personal, professional, and mediated settings. At the end of the course, students should be able to use the terminology associated with communication theories and apply them to communication events. Students should demonstrate spoken and written communication competence, analyze communication phenomenon from different perspectives as well as apply knowledge of communication theories to “real world” issues.

Learning outcomes

• The student is able to explain and apply the key terms, definitions and concepts relating communication.
• The student can analyse the impact of verbal and non-verbal communication on communication quality and effectiveness.
• The student can assess the role of the human factor over technological progress and mass communication devices.
• The student can compare and contrast the major interpersonal, intercultural, organizational and global communication concepts and apply them in the assessment of practical everyday life situations.
• The student can evaluate the impact that culture and communication has on international business and multicultural organizations.
• The student can recognize and the underlying  communication phenomena in real and fictional situations.
• The student can participate in teamwork and display teamwork results in written or oral form, to be able to argue decisions.
• The student can argue decisions, can question and respond to criticism and different opinions in debates and discussions.

Aim of the course 

This course provides a balanced analysis of international communication challenges, strategies and practices crucial to modern business organizations which operate in an increasingly globalized environment. The course will familiarize students with the core principles of corporate communication, public relations, stakeholder approach to management and the set of competences and skills required from communication professionals and communication savvy leaders in order to solve internal and external business communication and client communication issues.

• The student is able to explain and apply the key terms, definitions and concepts relating communication.
• The student can analyse the impact of verbal and non-verbal communication on communication quality and effectiveness.
• The student can assess the role of the human factor over technological progress and mass communication devices.
• The student can compare and contrast the major interpersonal, intercultural, organizational and global communication concepts and apply them in the assessment of practical everyday life situations.
• The student can evaluate the impact that culture and communication have on international business and multicultural organizations.
• The student can recognize and the underlying communication phenomena in real and fictional situations.
• The student can participate in teamwork and display teamwork results in written or oral form, to be able to argue decisions.
• The student can argue decisions, can question and respond to criticism and different opinions in debates and discussions.

Aim of the course

Professional success and management of organizations, in any context, require agreement and collaboration with other people. While this is true for any type of transaction anywhere, it is even truer when the people who interact in order to reach an agreement are from different cultures. Because of a faster and more intense globalization, the ability of reaching agreements, effectively collaborate, and resolve conflicts within a multicultural context, is more and more needed today. Organizations of any industry and sector, today, are increasingly embracing diversity in all aspects and this requires cultural intelligence, sensitivity, communication and negotiations skills to reach synergy and mutually beneficial outcomes. Success in diverse and dynamic environments partly depends on how well each of us knows how to negotiate. These negotiations are very peculiar because they include more variables and may entail complex cross-cultural dynamics. International negotiations, indeed, require a different series of frameworks that have be to be mastered in order to succeed in the global arena. Negotiating internationally requires intercultural awareness, effective cross-cultural communication skills, and specific techniques. Some of the concepts covered in this course are: basic principles of international negotiations, negotiation styles, cultural differences, values and etiquettes, cross-cultural dynamics, conflict analysis and resolution.

Learning outcomes

• Introduce students to the core concepts of cross-cultural communication and negotiations in international contexts.
• Discuss and analyse issues related to international negotiation situations, causes and effects.
• Assess and analyse cross-cultural negotiations situations, problems and solutions.
• Develop a set of effective cross cultural communication skills, and specific techniques for international negotiations and conflict resolution.
• Understand cross-cultural communication and negotiation as a key element in the set of required soft skills needed in international cooperation.
• Apply critical thinking and problem-solving skills in a changing environment.
• Demonstrate knowledge and ability to evaluate and assess international negotiation theoretical concepts, strategies and techniques to be applied in real-life scenarios.